Assistance Coordinator (Bilingual Spanish) – Pembroke Pines, FL


Locus Recruiting

Assistance Coordinator (Bilingual Spanish) – Pembroke Pines, FL Pembroke Pines, FL
15 – 16 per Hour

Locus Recruiting is a nimble, experienced recruiting team specializing in information security, cloud computing, and networking and infrastructure. We are determined to find the best possible solutions for companies in search of top talent, while offering job candidates an expedited and precise recruiting process.

We are focused on supporting the goals of both our clients as well as the candidate community to offer an experience that supports and stimulates the growth of our stakeholders. We take a full service approach with our process, understanding our clients and candidates needs in order to find each the right fit from a skillset and a cultural perspective.

Locus is currently searching for a Bilingual Spanish Assistance Coordinator for our client. Start Date: Monday, 10/25/2021 Schedule: Mon – Fri, 9am – 5:30pm (30 min lunch at noon) Duration: 60 Days (If you perform well with good attendance, an extension or new opportunity will present itself.) Pay: $15 – $16/hr Location: Pembroke Pines, FL 33027 


Works closely in collaboration with Assistance Team Leads, Assistance Team Lead/Trainer, Assistance Supervisor, Account Managers, Client Services Coordinators and Case Managers to coordinate and handle daily tasks related to active cases. Responsible for cohesiveness, efficiency and execution of all Client Services Department operating tasks according to Quality policies. Works according to Client Specific Procedures, Client Services Department Handbook and other ISO operational procedures.

Principal Duties and Responsibilities:

Handles all incoming calls

· Ensures that calls are answered within Quality Policy Guidelines

· Handles all e-mails and faxes in the Assistance Coordinator team Inbox (“CS inbox”) · Ensures that emails and faxes are handled according to Quality Policy Guidelines

· Communicates with clients, patients and providers related to active cases and supports other departments as necessary

· Reviews all incoming requests from clients, patients, providers and colleagues

· Extended knowledge of all Clients’ Specific Procedures and Client Services Department Handbook

· Handles any type of cases assigned by Assistance Team Lead, Assistance Supervisor and Director of Assistance

· Works within assigned “transmission” (T1, T2, T3 or T4) however upon request is required to assists other transmissions

· Responsible for daily work and follow up on active cases on the Case-log. Ensures that all active cases are handled and worked on according to Client Specific Procedures and Quality Policy Guidelines

· Communicates with Client Services & Quality Assurance Manager, Client Services Coordinators, Account Managers, Assistance Supervisor and Assistance Management coordinate daily work

· Handles assistance requests (including but not limited to transportation and accommodation requests)

· Knowledge of companies contracted vendors and 3 AT tool

· Authorized Usage of Company Credit Cards upon Assistance Team Leads approval

· Scans ROIs, Medical Records and patient related documents

· Basic knowledge of medical bill screen

· Knowledge and understanding of customer’s Client Services Department Handbook

· Aims to maximize use of all cost containment tools and directs patients to appropriate care setting and network

· Communicates all complicated matters to Assistance Supervisor, Assistance Team Lead/Trainer, Client Services Coordinator, Account Managers or Assistance Management

· Handles any tasks requested by Assistance Team Lead, Assistance Supervisor, Assistance Management Client Services & Quality Assurance Manager and Senior Management

· Submit weekly questionnaire

· Participates in weekly refreshers Business Unit

Experiences and Skills:

Knowledge and experience in healthcare and insurance field or any other field related to the industry

Knowledge and experience in Customer Service and/or (medical) assistance

Excellent verbal and written communication skills and ability to manage and prioritize multiple tasks

Multilingual with excellent English language skills

Benefits: Locus offers medical, dental, vision, life, 401k, and paid time off to all full time employees

Locus is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex (including sexual orientation and gender identity), pregnancy, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

Excellent interpersonal skills

Professional and positive interaction with with clients, patients, providers and colleagues

Must represent the organization in a professional and knowledgeable manner 

Essential computer skills:

MS Office (Word, Excel, Power Point and Outlook)

Advanced typing skills and Internet research

Basic knowledge of medical terminology and the US healthcare system

Tagged as: Assistance Coordinator (Bilingual Spanish) - Pembroke Pines, FL