Helpdesk Support (Boston, MA)

Contract

Locus Recruiting

Helpdesk Support (Boston, MA) Boston, MA
Salary:
25 – 35 per Hour

Locus Recruiting is a nimble, experienced recruiting team specializing in information security, cloud computing, networking, infrastructure and professional services. We are determined to find the best possible solutions for companies in search of top talent, while offering candidates an expedited, precise recruiting process.

Locus is seeking Helpdesk Support Level 1 & 2 for a genetics company located in Boston Metro Area.

Pay: $25 – $35/hr

Location: Boston, MA 

Duration: 6 months +

JOB BRIEF

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

RESPONSIBILITIES

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

REQUIREMENTS & SKILLS

Proven experience as a help desk technician or other customer support role

Tech savvy with working knowledge of office automation products, databases and remote control

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Proficiency in English

Excellent communication skills

Customer-oriented and cool-tempered

BSc/BA in IT, Computer Science or relevant field

Benefits: Locus offers medical, dental, vision, life, 401k, and paid time off to all full-time employees.

Locus is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex (including sexual orientation and gender identity), pregnancy, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

Tagged as: Helpdesk Support (Boston, MA)