Locus Recruiting
HELPDESK SUPPORT TECHS (REMOTE & ONSITE OPPORTUNITIES) New York, New York
Salary: 25 – 40 per Hour
Locus Recruiting is a nimble, experienced recruiting team specializing in information security, cloud computing, networking, infrastructure and professional services. We are determined to find the best possible solutions for companies in search of top talent, while offering candidates an expedited, precise recruiting process.
Pay: $25/hr – $40/hr (Client Specific)
Duration: 3 Months – 1 Year (Client Specific)
Location: Nationwide
We are seeking Helpdesk Support Technicians nationwide within multiple industries. An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with.
JOB BRIEF
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
RESPONSIBILITIES
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
REQUIREMENTS & SKILLS
Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field