IT/Software/Technology

HELPDESK SUPPORT TECHS (REMOTE & ONSITE OPPORTUNITIES)

Contract

Locus Recruiting

HELPDESK SUPPORT TECHS (REMOTE & ONSITE OPPORTUNITIES) New York, New York
Salary:
25 – 40 per Hour

Locus Recruiting is a nimble, experienced recruiting team specializing in information security, cloud computing, networking, infrastructure and professional services. We are determined to find the best possible solutions for companies in search of top talent, while offering candidates an expedited, precise recruiting process.

Pay: $25/hr – $40/hr (Client Specific)

Duration: 3 Months – 1 Year (Client Specific)

Location: Nationwide

We are seeking Helpdesk Support Technicians nationwide within multiple industries. An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with.

JOB BRIEF

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

RESPONSIBILITIES

Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

REQUIREMENTS & SKILLS

Proven experience as a help desk technician or other customer support role

Tech savvy with working knowledge of office automation products, databases and remote control

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

Proficiency in English

Excellent communication skills

Customer-oriented and cool-tempered

BSc/BA in IT, Computer Science or relevant field

Tagged as: HELPDESK SUPPORT TECHS (REMOTE & ONSITE OPPORTUNITIES)